Privacy Policy

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

– To personalize your experience
(your information helps us to better respond to your individual needs)

– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

– To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

– To administer a contest, promotion, survey or other site feature

– To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to faciliate repeat purchases efficiently..

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Personal Health Information (PHI) & Medical-Related Data‍

Peak Performance may collect certain health-related information that you voluntarily provide to us. We treat all Personal Health Information (PHI) with a heightened level of privacy and security. PHI includes, but is not limited to:

- Reported health conditions

- Supplement or medication usage

- Symptoms or wellness goals

- Height, weight, age, and biometric or performance-related data any information shared with our staff related to health or physical performance

We handle PHI as follows:

Strict Confidentiality

PHI is kept confidential and is only used for the purpose of providing wellness recommendations, product guidance, performance-related feedback, or customer service support.

Limited Access

Only authorized Peak Performance personnel with a legitimate business purpose may access PHI. All personnel accessing such information are required to adhere to privacy policies and confidentiality standards.

Disclosure to Third Parties

‍We do not sell, trade, or otherwise transfer your PHI or personally identifiable information to outside parties.

This excludes trusted third-party partners who assist us in:

- Operating our website

- Processing transactions

- Fulfilling orders

- Providing customer service

- Managing system infrastructure

These parties may only access information as needed and are required to keep all PHI strictly confidential.

We may also disclose information when we believe such disclosure is necessary to:

comply with the law or legal process

enforce our site policies

protect our rights, property, or safety or the rights, property, or safety of others

Non-personally identifiable visitor information (such as aggregated analytics or anonymized usage data) may be shared with third parties for marketing, research, or advertising purposes — but this information does not include any PHI or data that could identify you personally.

Use of PHI

- PHI may be used internally to:

- Personalize user recommendations

- Improve service experience

- Respond to customer inquiries

- Refine product offerings

We do not use PHI for automated consumer profiling or decision-making.

Retention & Deletion

PHI is retained only for as long as necessary to provide the requested services. You may request access, correction, or deletion of your PHI at any time by contacting: 469-715-2588  

Security Measures

We maintain secure administrative, physical, and technical safeguards to protect PHI against unauthorized access, disclosure, alteration, or misuse, including encrypted data storage and controlled system access.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Visit the FAQ page and click on view here to view order status. You can then log in using your username and password that was emailed to you when you ordered.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.